This set of MCQ(multiple choice questions) focuses on the Soft Skills week 6 Solutions.
Soft Skills, a buzz word today, has attracted the attention of students, professionals and entrepreneurs all over the world. Every individual wants to get a coveted job. In a fast changing world, it’s important to prove multiple skills in different situations. The course aims at creating awareness among the stock holders of the corporate world in which the role of individuals as team players and also as responsible leaders materializes to a great extent. The course, with its interactive and need based modules, will address various challenges of communication as well as behavioural skills faced by individuals at workplace and organizations in bridging the gaps through effective skills of interviews, group discussions, meeting management, presentations and nuances of drafting various business documents for sustainability in today’s global world.
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Soft Skills week 6 Solutions
Q1. Minutes serve as records for future references in business meetings.
a) True
b) False
Answer: a) True
Q2. Complimentary close and signature are placed on the left side in a semi block format.
a) True
b) False
Answer: b) False
Q3. Claim letter open with the statement of the problem.
a) True
b) False
Answer: a) True
Q4. MOV stands for Memorandum of understanding.
a) True
b) False
Answer: a) True
Q5. List of items to be discussed in the Minutes is called Minutes Discussion.
a) True
b) False
Answer: b) False
Q6. What is the format of writing a date in a business letter?
a) 10 April, 2017
b) 2017, 10 April
c) 2017, April, 10
d) April 10, 2017
Answer: d) April 10, 2017
Q7. What isn’t a goal of adjustment letters?
a) To recommend an employee
b) Rectification of the wrong
c) Promotion of further business
d) Regaining customer confidence
Answer: a) To recommend an employee
Q8. When a writer is not aware of the status/gender of the receiver, what is used?
a) Semi-block format
b) Simplified format
c) Oversimplified format
d) Regular format
Answer: b) Simplified format
Q9. The style of a research paper should be-
a) Subjective
b) Informative
c) Selective
d) Objective
Answer: d) Objective
Q10. _______ type of circular is used for a wider population.
a) Public circular
b) Official circular
Answer: b) Official circular
Q11. ______ comes after the date in a business letter.
a) Reference
b) Inside address
Answer: a) Reference
Q12. Which one of the following are different types of format of various business letters.
a) Full block format
b) Full modified format
c) Semi-modified block format
d) Simplified format
e) Full simplified format
Answer: a), d)
Q13. In a business letter, double space is followed between ____ and _____.
a) Date and Inside Address
b) Salutation and Subject line
c) The end of the body paragraph and the complimentary close
d) Date and Salutation
e) Date and Signature
Answer: b), c)
Previous – Soft Skills week 6 Solutions
Q1. What type of language is used in an adjustment letter?
a) Clear
b) Empathetic
c) Both A & B
d) None
Answer: c) Both A & B
Q2. Which one of the following is not a feature of an adjustment letter?
a) Honesty
b) Confidentiality
c) Hideousness
d) Treachery
Answer: c) Hideousness
Q3. Which of the following is/are not the characteristics of a business letter?
a) Clear content
b) Tone of goodwill
c) Correct format
d) Ambiguity
Answer: d) Ambiguity
Q4. We are grateful for the information you will provide because it will help us have a smooth transaction.
To which form of business letter does the above statement belong?
a) Letter of enquiry
b) Refusal letter
c) Both A & B
d) None of the above
Answer: a) Letter of enquiry
Q5. Which one of the following is not a type of business letter?
a) Business enquiry
b) Sales letter
c) Letter of reference
d) Quotations
Answer: c) Letter of reference
Q6. A letter of debit is a type of business letter.
a) True
b) False
Answer: b) False
Q7. The letter I stands for Intelligence in the AIDA process of a sales letter.
a) True
b) False
Answer: b) False
Q8. Email is one of the slowest modes of communication.
a) True
b) False
Answer: b) False
Q9. Creative and innovative ideas should be mandatorily developed in the research paper.
a) True
b) False
Answer: a) True
Q10. Clear content is one of the characteristics of a business letter.
a) True
b) False
Answer: a) True
Q11. When a customer writes to correct a wrong, the letter written for this purpose is known as _________.
a) a claim letter
b) an adjustment letter
Answer: a) a claim letter
Q12. A___________ letter is a written pitch to attract potential customers to a product or service.
a) claim
b) sales
Answer: b) sales
Q13. In _________ the inside address is written on the left-hand margin.
a) full block
b) semi-block format
Answer: b) semi-block format
Q14. Open punctuation is followed in the address line of ________ format.
a) modified block
b) full block
Answer: b) full block
Q15. A ________ letter can be used to evaluate present or former employees.
a) recommendation
b) collection
Answer: a) recommendation
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